Payments Manager

Apply now

Payments Manager

Define the ultimate music and cultural experience with TIDAL.


TIDAL is seeking a Payments Manager based in NYC. The successful candidate will be a top performer with experience in the digital payments industry or a payments manager role in an e-commerce company, preferably with a subscription based business model. The Payments Manager will be adept at working with global payment providers, analyzing key business metrics, operationalizing key payments related processes (such as refunds and charge-back management), optimizing check-out processes and global payments strategy. The candidate will need to be comfortable working in a fast-paced entrepreneurial environment.

Qualifications and Requirements:

  • Experience in the payments and/or e-commerce industry and an in depth understanding of both commercials and products of digital payments
  • Track record across various aspects of the digital payments process
  • Able to analyze and optimize transactions acceptance rates and checkout conversion performance across all of TIDAL markets
  • Comfortable at managing refunds and chargebacks related processes
  • Entrepreneurial mind-set and team player; creative and strategic thinker with a can do positive attitude
  • Ability to build and nurture relationships internally and externally
  • NYC based or willing to relocate


TIDAL is a global music and entertainment platform that brings artists and fans together through unique music and content experiences and is currently available in 52 countries.

TIDAL has over 56 million songs in the catalog and over 225,000 high quality videos, offering passionate music fans both a premium and high fidelity CD sound quality, along with high resolution video, and expertly curated content.

TIDAL has the commitment of artist owners that believe in creating a more sustainable model for the music industry. The founding TIDAL artist-owners are Alicia Keys, Arcade Fire (Win Butler and Regine Chassagne), Beyoncé, Calvin Harris, Coldplay, Daft Punk, Deadmau5, Jack White, Jason Aldean, J. Cole, Kanye West, Madonna, Nicki Minaj, Rihanna, Shawn "JAY-Z" Carter, Damian Marley, Indochine, Lil Wayne, and Usher.