Junior CRM Manager

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Junior CRM Manager

Define the ultimate music and cultural experience with TIDAL.

As Junior CRM Manager, you will be part of the customer relationship team at TIDAL, with focus on overall conversion and retention of our members. You will be managing life-stage and event-based communications across multiple channels, as well as test, learn, measure and monitor what we do with an eye to constantly improve our KPIs.

The role is suitable for a structured, proactive, service-minded and hard-working person. Recent graduates are encouraged to apply. The role is based in Warsaw, Poland, and reports to the Director of Marketing & CRM Manager.

Key Responsibilities:
  • Manage development and execution of multi-channel and multi-segment campaigns for emails, push notification, In-app and SMS communications.
  • Manage development and approval process for marketing collateral and communications.
  • Manage ad-hoc projects in addition to day to day campaigns when they arise.
  • Uses in house CRM tool(s) to extract & import segments; compile, track and report campaign results with KPIs to key stakeholders.
  • Maintains CRM calendar in collaboration with marketing team and local editor.
  • Manages data uploads to CRM tool, addresses data cleansing and other duties as assigned, including contest management and copy creation and coding.

Required skills: 
  • Bachelor’s Degree in a business-related field or minimum of 2+ years’ experience in relationship management
  • Highly organized and proactive with a strong attention to detail
  • Excellent written and verbal communication in English and Polish
  • Experience with mobile marketing platforms a plus
  • Experience with HTML a plus
  • Proficient in all Microsoft Office programs.

Personal qualities:

  • Structured and detail oriented
  • Comfortable with working in an international environment
  • You are a team player, but also have the ability to work independently
  • Proactive and willing to take initiatives
  • Handles a fast-paced environment 

Application process:
  • Please send us your CV as PDF and in English. 

What we offer:

  • We have a tight-knit team with many individuals who are passionate about technology and design.
  • We focus on teamwork and creativity, and ALL ideas count. Thus you have the possibility to imprint your craftsmanship in our product.
  • Our strength is diversity. The TIDAL team represents more than 20 different countries. The company language is English.


TIDAL is a global music and entertainment platform that brings artists and fans together through unique music and content experiences and is currently available in 52 countries.

TIDAL has over 50 million songs in the catalog and over 200,000 high quality videos, offering passionate music fans both a premium and high fidelity CD sound quality, along with high resolution video, and expertly curated content.

TIDAL has the commitment of artist owners that believe in creating a more sustainable model for the music industry. The founding TIDAL artist-owners are Alicia Keys, Arcade Fire (Win Butler and Regine Chassagne), Beyoncé, Calvin Harris, Coldplay, Daft Punk, Deadmau5, Jack White, Jason Aldean, J. Cole, Kanye West, Madonna, Nicki Minaj, Rihanna, Shawn "JAY-Z" Carter, Damian Marley, Indochine, Lil Wayne, and Usher.