CRM Manager

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CRM Manager


FULL-TIME · NEW YORK, NY

The Customer Relationship Management (CRM) team is responsible for the overall conversion and retention of our members. The CRM organization manages life-stage and event based communications across multiple channels. We test, learn, measure and monitor what we do with an eye to constantly improve our KPIs.  

As CRM Manager you will be responsible for: 

  • Managing the development and execution of multi-channel and multi-segment campaigns for emails, push notification, In-app and SMS communications.
  • Manage the development and approval process for marketing collateral and communications.
  • Manage ad-hoc projects in addition to day to day campaigns when they arise.
  • Use in house CRM tool(s) to extract & import segments; compile, track and report campaign results with KPIs to key stakeholders.
  • Communicate and collaborates with internal Web and Dev teams on campaign assets and customer service team on campaign logistics and related customer issues.
  • Collaborates weekly on the the development and execution of the Geo targeted CRM campaign calendar in collaboration with marketing and customer service team.
  • Manages data uploads to CRM tool, addresses data cleansing and other duties as assigned, including contest management and copy creation and coding.
  • Manages weekly reporting related to emails, push notification, In-app and SMS communication campaigns


This job might actually be for you if you:

  • Have a Bachelor’s Degree in a business related field.
  • Minimum of 2+ years experience in relationship management
  • Highly organized and proactive with a strong attention to detail
  • Experience with mobile marketing platforms a plus
  • Experience with HTML a plus
  • Proficient in all Microsoft Office programs.


NOTE: All applications should be written in English and please upload resume's in PDF format.


What we offer:
  • We have a tight-knit team with many individuals who are passionate about technology, music and design.
  • We focus on teamwork and creativity, and ALL ideas count. Thus you have the possibility to imprint your craftsmanship in our product.
  • Our strength is diversity. The TIDAL team represents more than 20 different nationalities. The company language is English.

About TIDAL

TIDAL is a global, experiential, entertainment platform built for fans, directly from artists around the world. TIDAL members enjoy exclusively curated content that directly connect artists with their fans in multiple ways. The service offers high-fidelity, CD sound quality music, high resolution video, an opportunity to discover new artists via TIDAL Discovery, and unique experiences via TIDAL X. 

TIDAL is available in more than 52 countries, with more than a 56 million song catalog and 225,000 high quality videos. For more information, please visit www.tidal.com.